Complaints & Disputes Handling
This information relates only to the General Insurance services we provide.
For information relating to Life Insurance services please contact us.
If you have any complaints about the services we have provided please contact us.
If you are not satisfied with our response, or if you would prefer not to speak with us for any reason, please contact our licensee:
Westcourt General Insurance Brokers
45 Royal Street
EAST PERTH WA 6004
PO Box 3136
EAST PERTH WA 6832
Ph: 08 9223 8822
Fax: 08 9221 8274
Westcourt is a member of the Financial Ombudsman Service (FOS), an External Dispute Resolution body. If your complaint cannot be resolved to your satisfaction within 21 business days, you have the right to refer the matter to the FOS. Contact details below:
Financial Ombudsman Service (FOS)
717 Bourke Street
GPO Box 3
Ph: 1300 78 08 08
Fax: 03 9613 6399
Insurance Brokers Code of Practice
We subscribe to the Insurance Brokers Code of Practice. Click here to view a copy of the Code.