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Insurance Business Awards

Trade Risk is very proud to be a double finalist in this year’s Insurance Business Awards.

To be a national finalist in one category would have been amazing, but to get the double is very special.

Our categories are as follows:

  • Brokerage of the Year (1-5 Staff)
  • Best Customer Service from an Individual Office

There are seven finalists in each category, covering all of Australia.

Now we do have more than five staff here at Trade Risk, but only five who work on the general insurance side of the business, which means we are still eligible.

The initial nomination process involved a 550-word submission for both categories, and once we were confirmed as a finalist, we had to put together a far more compressive submission of thousands of words.

It was a time-consuming process, but it does make you put a lot of thought into what we do as a business and how we help tradies with their business insurance.

Here’s some more information about the two categories we are finalists in, straight from the awards website:

Brokerage of the Year (1-5 Staff)

This award recognises the best brokerage operation with 1-5 staff (or full-time equivalents) in Australia. The number of staff includes all brokers writing business (license holders or authorised representatives) and support staff. To be eligible your brokerage must be independently branded and headquartered in Australia.

When judging this category, the following criteria will be considered from an overall business perspective:

  • Client retention
  • Customer service proposition
  • Financial results including total revenue, percentage of new business and growth in client and staff numbers
  • Staff development and retention
  • The business’ value proposition and strategy around stakeholder engagement

Best Customer Service from an Individual Office

Customer service is an important measure of any brokerage’s long-term sustainability and success. This award recognises the best brokerage office or branch that has maintained consistent and sustainable customer service standards over the past 12 months.

When judging this category, the following criteria will be considered from the individual office/branch perspective:

  • Overall customer service proposition
  • Responsiveness to changing market demands
  • Product knowledge
  • Product offering
  • Positive impact on client retention and customer satisfaction
  • The business’ value proposition and strategy around stakeholder engagement

On one hand we are surprised and humbled to be finalists in these categories, but on the other hand, we know we put everything into doing the best job for tradies and shouldn’t be surprised to be among the best in Australia.

Now we sit back and wait for the big gala awards dinner in Sydney next month.  A couple of our team members will be attending and crossing their fingers for a win!

Thank you to our loyal clients, our fantastic industry partners and our awesome team for making Trade Risk what it is.

Tradies Love Trade Risk

In 2017 Trade Risk was awarded a Gold Trusted Service Award for the amazing service we offer to thousands of tradies from around Australia.

  • ".........."
    | Tradesman Insurance |
  • "Reminder of policy expiring, prompt service and good price"
    | Tradesman Insurance |
  • "I think that trade risk's customer service was excellent. They are really friendly and polite. Followed up really well."
    Daniel Phillips | Tradesman Insurance |
  • "Fast and easy"
    Gantulga Davaasuren | Tradesman Insurance |
  • "I've dealt with this company for a few years now - from the very start they've always efficient and fast... they sort out the paper work that other companies leave the customer to wade through. In a nutshell they save me buckets of time... and time is money. They also save me the aggravation of the paperwork and the back-and-forth that is so common with many insurance companies.."
    Saxon James Pty Ltd | Tradesman Insurance |
  • "They are grate to talk with and shop around for whats best for me"
    | Tradesman Insurance |
  • "Easy to deal with and communication is always on point"
    | Tradesman Insurance |
  • "easy and a good quality service"
    Michael Dearling | Tradesman Insurance |
  • "Great customer service and prompt"
    William Backhouse | Tradesman Insurance |
  • "Can't fault trade risk looked after me well when account due had no money but got it paid late thanks"
    | Tradesman Insurance |
  • "real;y good"
    Tercom Pty Ltd | Tradesman Insurance |
  • "The price was on point and the service was also great."
    | Tradesman Insurance |
  • "Excellent customer service and easy payment options"
    | Tradesman Insurance |
  • "The team always helpful."
    | Tradesman Insurance |
  • "They were pleasant to deal with when I first took the policy out and I am happy with their service."
    Gary Rodney Latcham | Tradesman Insurance |
  • "Easy to use, heaps of advance notice for when insurance is expiring. Great communication."
    Ricky Gan | Tradesman Insurance |
  • "Price is great Some emails and returning my calls were non existent even after asking a second time I rang for different premiums with increased excesses, spoke to someone, received no reply, rang again and left message but was not rung back"
    Richard WIlliam Morris | Tradesman Insurance |
  • "Pretty good .. jus t let us know the insurance is goin up if ur automatic do it"
    Ben Andrew Kerkham | Tradesman Insurance |
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