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Insurance Business Awards

Trade Risk is very proud to be a double finalist in this year’s Insurance Business Awards.

To be a national finalist in one category would have been amazing, but to get the double is very special.

Our categories are as follows:

  • Brokerage of the Year (1-5 Staff)
  • Best Customer Service from an Individual Office

There are seven finalists in each category, covering all of Australia.

Now we do have more than five staff here at Trade Risk, but only five who work on the general insurance side of the business, which means we are still eligible.

The initial nomination process involved a 550-word submission for both categories, and once we were confirmed as a finalist, we had to put together a far more compressive submission of thousands of words.

It was a time-consuming process, but it does make you put a lot of thought into what we do as a business and how we help tradies with their business insurance.

Here’s some more information about the two categories we are finalists in, straight from the awards website:

Brokerage of the Year (1-5 Staff)

This award recognises the best brokerage operation with 1-5 staff (or full-time equivalents) in Australia. The number of staff includes all brokers writing business (license holders or authorised representatives) and support staff. To be eligible your brokerage must be independently branded and headquartered in Australia.

When judging this category, the following criteria will be considered from an overall business perspective:

  • Client retention
  • Customer service proposition
  • Financial results including total revenue, percentage of new business and growth in client and staff numbers
  • Staff development and retention
  • The business’ value proposition and strategy around stakeholder engagement

Best Customer Service from an Individual Office

Customer service is an important measure of any brokerage’s long-term sustainability and success. This award recognises the best brokerage office or branch that has maintained consistent and sustainable customer service standards over the past 12 months.

When judging this category, the following criteria will be considered from the individual office/branch perspective:

  • Overall customer service proposition
  • Responsiveness to changing market demands
  • Product knowledge
  • Product offering
  • Positive impact on client retention and customer satisfaction
  • The business’ value proposition and strategy around stakeholder engagement

On one hand we are surprised and humbled to be finalists in these categories, but on the other hand, we know we put everything into doing the best job for tradies and shouldn’t be surprised to be among the best in Australia.

Now we sit back and wait for the big gala awards dinner in Sydney next month.  A couple of our team members will be attending and crossing their fingers for a win!

Thank you to our loyal clients, our fantastic industry partners and our awesome team for making Trade Risk what it is.

Tradies Love Trade Risk

In 2020 Trade Risk was awarded the Platinum Trusted Service Award for the amazing service we offer to thousands of tradies from around Australia.

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    "good follow up service"
    Classic Contracting Pty Ltd | Trade Insurance - Renewal |
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    "Took weeks to get back to me. My insurance lapsed and as a result I was unlicensed for 4 days."
    Mikael Erik Amberntsson | Trade Insurance - Renewal |
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    "Jennifer from Trade Risk is always happy to help and very prompt in replying to queries and concerns. Trade Risk takes the hassle out of insurance and makes sure the cover I need is the cover I get."
    Luke | Trade Insurance - Renewal | Snowy Monaro NSW
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    "Excellent service. Keshia was very helpful and easy to deal with. I would continue dealing with Trade Risk again"
    Jawo Wollaston | Trade Insurance - Renewal | Pioneer
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    "Happy with the competitive price. Was an increase from last year but that's common."
    Samford Valley Plumbing Service Pty Ltd | Trade Insurance - Renewal |
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    "No comment"
    Reynolds Family Trust | Trade Insurance - Renewal |
    star fullstar fullstar fullstar fullstar full
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    "Would recommend them. Great service and prompt follow up to enquiries."
    Riddells Creek Roofing Pty Ltd | Trade Insurance - Renewal |
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    "When insurance comes up in conversation I always tell about who I am with and why."
    | Trade Insurance - Renewal |
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    "Timely and easy to organise."
    Anthony Walford Thyer | Trade Insurance - Renewal |
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    "It took nearly a month to have our renewal finalised. Our broker never responded to our emails or our phone calls, and there was no communication in regard to a required amendment to our renewal proposal. This resulted in a premium much higher than what we were originally paying. Considering the lack of communication and that it took a week for anyone to even action our request, and that our renewal was not finalised 2 days out from its due date, I sincerely doubt that our broker bothered or attempted to negotiate with the insurer or find us the best deal."
    | Trade Insurance - Renewal |
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    "Great service friendly easy renewal of my policy"
    | Trade Insurance - Renewal |
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    "This was a renewal for us and they helped us not only with reminders, but they send a questionnaire about our current policy needs and came up with a policy that suited our changing business."
    Airlie Aluminium Marine Pty Ltd | Trade Insurance - Renewal |
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    "Quick and efficient Attended my query and needs immediately"
    | Trade Insurance - Renewal |
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    "Great customer service agent"
    C.M Friend & P.J Friend | Trade Insurance - Renewal |
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    "We have been using Trade Risk for years. They make it easy and it is good value."
    P & J Building & Home Maintenance Services Pty Ltd | Trade Insurance - Renewal |
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    "Very easy to deal with 👍🏿"
    | Trade Insurance - Renewal |
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    "They provided prompt information and quotes and I found them very easy to deal with."
    | Trade Insurance - Renewal |
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    "Service was good, but not the premium"
    David Mathew Zemunik | Trade Insurance - Renewal |
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