Trade Risk is very proud to be a double finalist in this year’s Insurance Business Awards.
To be a national finalist in one category would have been amazing, but to get the double is very special.
Our categories are as follows:
- Brokerage of the Year (1-5 Staff)
- Best Customer Service from an Individual Office
There are seven finalists in each category, covering all of Australia.
Now we do have more than five staff here at Trade Risk, but only five who work on the general insurance side of the business, which means we are still eligible.
The initial nomination process involved a 550-word submission for both categories, and once we were confirmed as a finalist, we had to put together a far more compressive submission of thousands of words.
It was a time-consuming process, but it does make you put a lot of thought into what we do as a business and how we help tradies with their business insurance.
Here’s some more information about the two categories we are finalists in, straight from the awards website:
Brokerage of the Year (1-5 Staff)
This award recognises the best brokerage operation with 1-5 staff (or full-time equivalents) in Australia. The number of staff includes all brokers writing business (license holders or authorised representatives) and support staff. To be eligible your brokerage must be independently branded and headquartered in Australia.
When judging this category, the following criteria will be considered from an overall business perspective:
- Client retention
- Customer service proposition
- Financial results including total revenue, percentage of new business and growth in client and staff numbers
- Staff development and retention
- The business’ value proposition and strategy around stakeholder engagement
Best Customer Service from an Individual Office
Customer service is an important measure of any brokerage’s long-term sustainability and success. This award recognises the best brokerage office or branch that has maintained consistent and sustainable customer service standards over the past 12 months.
When judging this category, the following criteria will be considered from the individual office/branch perspective:
- Overall customer service proposition
- Responsiveness to changing market demands
- Product knowledge
- Product offering
- Positive impact on client retention and customer satisfaction
- The business’ value proposition and strategy around stakeholder engagement
On one hand we are surprised and humbled to be finalists in these categories, but on the other hand, we know we put everything into doing the best job for tradies and shouldn’t be surprised to be among the best in Australia.
Now we sit back and wait for the big gala awards dinner in Sydney next month. A couple of our team members will be attending and crossing their fingers for a win!
Thank you to our loyal clients, our fantastic industry partners and our awesome team for making Trade Risk what it is.
