Insurance Business Awards

Trade Risk is very proud to be a double finalist in this year’s Insurance Business Awards.

To be a national finalist in one category would have been amazing, but to get the double is very special.

Our categories are as follows:

  • Brokerage of the Year (1-5 Staff)
  • Best Customer Service from an Individual Office

There are seven finalists in each category, covering all of Australia.

Now we do have more than five staff here at Trade Risk, but only five who work on the general insurance side of the business, which means we are still eligible.

The initial nomination process involved a 550-word submission for both categories, and once we were confirmed as a finalist, we had to put together a far more compressive submission of thousands of words.

It was a time-consuming process, but it does make you put a lot of thought into what we do as a business and how we help tradies with their business insurance.

Here’s some more information about the two categories we are finalists in, straight from the awards website:

Brokerage of the Year (1-5 Staff)

This award recognises the best brokerage operation with 1-5 staff (or full-time equivalents) in Australia. The number of staff includes all brokers writing business (license holders or authorised representatives) and support staff. To be eligible your brokerage must be independently branded and headquartered in Australia.

When judging this category, the following criteria will be considered from an overall business perspective:

  • Client retention
  • Customer service proposition
  • Financial results including total revenue, percentage of new business and growth in client and staff numbers
  • Staff development and retention
  • The business’ value proposition and strategy around stakeholder engagement

Best Customer Service from an Individual Office

Customer service is an important measure of any brokerage’s long-term sustainability and success. This award recognises the best brokerage office or branch that has maintained consistent and sustainable customer service standards over the past 12 months.

When judging this category, the following criteria will be considered from the individual office/branch perspective:

  • Overall customer service proposition
  • Responsiveness to changing market demands
  • Product knowledge
  • Product offering
  • Positive impact on client retention and customer satisfaction
  • The business’ value proposition and strategy around stakeholder engagement

On one hand we are surprised and humbled to be finalists in these categories, but on the other hand, we know we put everything into doing the best job for tradies and shouldn’t be surprised to be among the best in Australia.

Now we sit back and wait for the big gala awards dinner in Sydney next month.  A couple of our team members will be attending and crossing their fingers for a win!

Thank you to our loyal clients, our fantastic industry partners and our awesome team for making Trade Risk what it is.

Tradies Love Trade Risk

In 2017 Trade Risk was awarded a Gold Trusted Service Award for the amazing service we offer to thousands of tradies from around Australia.

  • "Very helpful good value and friendly would recommend"
    | Tradesman Insurance |
  • "Good experience."
    KNR Services Pty Ltd | Tradesman Insurance |
  • "Excellent service and nothing was a problem and a pleasure to talk to"
    | Tradesman Insurance |
  • "Great service and knowledge by the team, perfect for tradies wanting to get insurance cover knowing that its specialised for tradesmen."
    James Mott | Tradesman Insurance | Sydney
  • "Easy to deal with, no dramas"
    | Tradesman Insurance |
  • "I asked 3 brokers for 3 seperate quotes due to my current insurance having some grey areas in what my company was and wasn’t insured for. Cheryl Boyd was by far the most professional and efficient Broker to deal with and I now have the piece of mind that my company is properly insured"
    The Trustee For Nirvana Plumbing Trust | Tradesman Insurance |
  • "the communication was fantastic - will definitely use them again"
    J.W Coad & J.R Prosser | Tradesman Insurance |
  • "All good"
    STC Electrical Pty Ltd | Tradesman Insurance |
  • "Great quick response when inquiring, always friendly over the phone and well priced."
    Samuel William Newton T/As Captivate Painting | Tradesman Insurance | Noosa Heads
  • "Yes I would purchase their product again. I have found it to be teasonably priced for what it covers. If it remains priced competitively I would remain a customer."
    | Tradesman Insurance |
  • "Had to chase them for renewal and happens every year"
    | Tradesman Insurance |
  • "This time I felt the service was not matching my previous experience with Trade Risk. Firstly, I requested some explanation on the exemption of the small business stamp duty and the reply took a couple of days. Secondly, three days after I paid my premium I received a text message to remind me to pay before the due date. Overall, Trade Risk service is great and I wouldn’t hesitate to consider using Trade Risk Service in the future."
    | Tradesman Insurance |
  • "Wonderful service - very helpful"
    | Tradesman Insurance |
  • "Highly recommended as the call centre staff were fantastic and could arrange the cover on the spot."
    Mattheus F Bouma | Tradesman Insurance |
  • "They answered my questions quickly and were easy to deal with I would recommend them to other tradies"
    Oliver William Darvell | Tradesman Insurance |
  • "Was very helpful over the phone and payment made easy."
    | Tradesman Insurance |
  • "Very efficient and a good price"
    Adam Clive Laman | Tradesman Insurance |
  • "The product is easy to purchase and the renewal process was also easy. Can't comment on claims but hopefully I don't have to find out whether that is good or not."
    | Tradesman Insurance |