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Insurance Business Awards

Trade Risk is very proud to be a double finalist in this year’s Insurance Business Awards.

To be a national finalist in one category would have been amazing, but to get the double is very special.

Our categories are as follows:

  • Brokerage of the Year (1-5 Staff)
  • Best Customer Service from an Individual Office

There are seven finalists in each category, covering all of Australia.

Now we do have more than five staff here at Trade Risk, but only five who work on the general insurance side of the business, which means we are still eligible.

The initial nomination process involved a 550-word submission for both categories, and once we were confirmed as a finalist, we had to put together a far more compressive submission of thousands of words.

It was a time-consuming process, but it does make you put a lot of thought into what we do as a business and how we help tradies with their business insurance.

Here’s some more information about the two categories we are finalists in, straight from the awards website:

Brokerage of the Year (1-5 Staff)

This award recognises the best brokerage operation with 1-5 staff (or full-time equivalents) in Australia. The number of staff includes all brokers writing business (license holders or authorised representatives) and support staff. To be eligible your brokerage must be independently branded and headquartered in Australia.

When judging this category, the following criteria will be considered from an overall business perspective:

  • Client retention
  • Customer service proposition
  • Financial results including total revenue, percentage of new business and growth in client and staff numbers
  • Staff development and retention
  • The business’ value proposition and strategy around stakeholder engagement

Best Customer Service from an Individual Office

Customer service is an important measure of any brokerage’s long-term sustainability and success. This award recognises the best brokerage office or branch that has maintained consistent and sustainable customer service standards over the past 12 months.

When judging this category, the following criteria will be considered from the individual office/branch perspective:

  • Overall customer service proposition
  • Responsiveness to changing market demands
  • Product knowledge
  • Product offering
  • Positive impact on client retention and customer satisfaction
  • The business’ value proposition and strategy around stakeholder engagement

On one hand we are surprised and humbled to be finalists in these categories, but on the other hand, we know we put everything into doing the best job for tradies and shouldn’t be surprised to be among the best in Australia.

Now we sit back and wait for the big gala awards dinner in Sydney next month.  A couple of our team members will be attending and crossing their fingers for a win!

Thank you to our loyal clients, our fantastic industry partners and our awesome team for making Trade Risk what it is.

Tradies Love Trade Risk

In 2017 Trade Risk was awarded a Gold Trusted Service Award for the amazing service we offer to thousands of tradies from around Australia.

  • "Straight forward, easy to follow and then fast service from one of their customer service reps once online forms were completed"
    Cameron Verrills Constructions Pty Limited | Tradesman Insurance |
  • "Great service well set up"
    | Tradesman Insurance |
  • "To many emails, I almost blocked your site because you won't stop emailing me"
    | Tradesman Insurance |
  • "I purchased a new policy and it was tricky so there were a lot of emails back and forth to make sure I had the correct cover. Cheryl Boyd was super friendly, patient and professional! I really like giving good customer service but I love it when it comes back! I'm really happy with Trade Risk services and staff. Thank you."
    Benjamin Moncrieff T/As Hot Wash Pressure Cleaning | Tradesman Insurance |
  • "Good prices very professional easy to work with"
    Ian Spicer | Tradesman Insurance | Adelaide
  • "I found it very easy to do. People who I spoke over the phone were very helpful and I would definitely use the again"
    | Tradesman Insurance |
  • "Helpful staff"
    | Tradesman Insurance |
  • "Easy to renew. hassle free."
    Richard Jaskolski T/As Jacks Maintenance Services Mortdale | Tradesman Insurance |
  • "Renewed my insurance easily and without any hassles, will use them again next year"
    Ashley Joseph D'Rose | Tradesman Insurance |
  • "Excellent service"
    Barry William Crowe | Tradesman Insurance |
  • "Communication and contact support."
    | Tradesman Insurance |
  • "Great service and communication on all of my dealings with them"
    Super Inspect Pty Ltd | Tradesman Insurance |
  • "Simple and easy process to go through and would highly recommend this service to anyone"
    Tony | Tradesman Insurance | Sydney
  • "Exceeded expectations, great service"
    Cewe Pty Ltd | Tradesman Insurance |
  • "Cheap price, never had to claim so not sure how well it will hold up as a policy with loopholes etc"
    | Tradesman Insurance |
  • "Quick process exelent treatment to the client."
    | Tradesman Insurance |
  • "Excellent service"
    | Tradesman Insurance |
  • "Timely reminders and quick response emails."
    The Trustee For The Stephen & Yvonne Henry Family Trust T/As SYS Creative Pty Ltd | Tradesman Insurance |