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Earlier this month a few of the Trade Risk team travelled to Sydney for the 2018 Insurance Business Awards.

We were finalists in two categories; Best Customer Service and Brokerage of the Year (up to 5 staff).

Much to our surprise and delight, we walked away with the Best Customer Service award.

It’s such a fitting award for our team, as customer service is at the core of everything we do at Trade Risk.

We were up against some big established players, but we prevailed, which is pretty much the story of our entire business up to this point!

It would be easy for other brokers to look at Trade Risk and think we’re just an online player.  Cheap premiums, high volumes and low service.

A client once told us that another broker informed them Trade Risk “just get people in cheap and then pump up the premiums at renewal time.”

The truth couldn’t be further from that, but I feel it’s the attitude that many old-school brokers have towards us and other brokerages who are embracing digital for both marketing and office functions.

Yes we do a lot online.  A client can find us on Google, quote and bind a policy online, and have their certificate without ever talking to a real person.

Is that poor service?  No, it’s just giving the client what they want.  What makes it great service is that the client can choose to have as much or as little contact with us as they like.

Our clients love that they can do everything online, via email or over the phone.  But they also like that reassurance that they have a dedicated account manager sitting in a real office who can assist them anytime when things get more challenging.

All of our account managers are qualified and experienced insurance brokers, and this is one of the main differentiators between us and the direct insurers, as well as some of the other online brokers.

Insurance Business Awards Team

Pictured above: Cheryl (Account Manager), Shane (me), Jessica (my wife) & Bronwyn (Account Manager).

Providing great service doesn’t mean having loads of face-to-face contact with clients.  It means giving the clients exactly what they want in a way that works best for them.

At Trade Risk we simply do whatever we can to ensure our clients are looked after.  There is no rocket science and no special secrets.  We simply put the customer at the centre of everything we do.

With over 500 600 positive client reviews, collected and verified by a third party, we can actually show how strong we are on customer service rather than just writing about it.

I was a little disappointed not to win the Brokerage of the Year award that we were also a finalist in, but if we had to win one category, it was absolutely the Best Customer Service.  It’s what we do.

A huge thanks goes to our thousands of loyal clients, our fantastic industry partners, and last but certainly not least, our amazing past and present staff who have made it all happen.

Tradies Love Trade Risk

In 2017 Trade Risk was awarded a Gold Trusted Service Award for the amazing service we offer to thousands of tradies from around Australia.

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    "Easy to deal with. Great prices."
    Sorted Electrical Pty Ltd | Trade Insurance - Renewal |
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    "sending me a reminder that my insurance was due and folowing up on it.fast and effiecient responce with my currencey papers and receipt"
    Bradley Steven Oakley | Trade Insurance - Renewal |
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    "Quick and easy to deal with."
    Claire Story | Tradesman Insurance | TIN CAN BAY
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    "Their response was slower than they promised. The cost of the insurance doubled since last year even if there was no claim."
    Peter Halasz | Trade Insurance - Renewal |
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    "The staff were informative ,following up promptly and with a high professional standard"
    Modern Abode Pty Ltd | Trade Insurance - Renewal |
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    "Great service"
    The Trustee For Timms Family Trust | Trade Insurance - Renewal |
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    "Awesome service quick to get back to you and great end result."
    | Tradesman Insurance |
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    "Excellent service as always. Easy website to negotiate. Great service when having to make phone contact."
    | Trade Insurance - Renewal |
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    "Great customer service, all essential information about your insurance coverage is explained"
    Geoffrey Arnold Walker | Trade Insurance - Renewal |
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    "Lots of advice, great price compared to other insurance companies. Easy to pay & get started straight away."
    | Tradesman Insurance |
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    "Good customer service"
    Alexander Talikin | Trade Insurance - Renewal |
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    "Simple easy to use with great support"
    | Tradesman Insurance |
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    "Easy to deal with"
    Mr & Mrs C Coote | Trade Insurance - Renewal |
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    "Great service"
    Benjamin James Ghalayini | Trade Insurance - Renewal |
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    "The service was excellent customer contact was clear and very professional"
    Gerard Jones | Trade Insurance - Renewal |
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    "Charging me over $4000.00 for insurances which I ended up getting for $1200. Elsewhere. How can you be so far out of the ballpark.Absolutely ****** incredible."
    Patsat Pty Ltd | Trade Insurance - Renewal |
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    "Great service, understanding of different types of work and able to accommodate"
    Huntress Electrical Solutions Pty Ltd | Trade Insurance - Renewal |
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    "Very efficient, I will use this service in the future because I can rely on the team. The service is easy and fast to use which makes a big difference."
    | Tradesman Insurance |
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