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Earlier this month a few of the Trade Risk team travelled to Sydney for the 2018 Insurance Business Awards.

We were finalists in two categories; Best Customer Service and Brokerage of the Year (up to 5 staff).

Much to our surprise and delight, we walked away with the Best Customer Service award.

It’s such a fitting award for our team, as customer service is at the core of everything we do at Trade Risk.

We were up against some big established players, but we prevailed, which is pretty much the story of our entire business up to this point!

It would be easy for other brokers to look at Trade Risk and think we’re just an online player.  Cheap premiums, high volumes and low service.

A client once told us that another broker informed them Trade Risk “just get people in cheap and then pump up the premiums at renewal time.”

The truth couldn’t be further from that, but I feel it’s the attitude that many old-school brokers have towards us and other brokerages who are embracing digital for both marketing and office functions.

Yes we do a lot online.  A client can find us on Google, quote and bind a policy online, and have their certificate without ever talking to a real person.

Is that poor service?  No, it’s just giving the client what they want.  What makes it great service is that the client can choose to have as much or as little contact with us as they like.

Our clients love that they can do everything online, via email or over the phone.  But they also like that reassurance that they have a dedicated account manager sitting in a real office who can assist them anytime when things get more challenging.

All of our account managers are qualified and experienced insurance brokers, and this is one of the main differentiators between us and the direct insurers, as well as some of the other online brokers.

Insurance Business Awards Team

Pictured above: Cheryl (Account Manager), Shane (me), Jessica (my wife) & Bronwyn (Account Manager).

Providing great service doesn’t mean having loads of face-to-face contact with clients.  It means giving the clients exactly what they want in a way that works best for them.

At Trade Risk we simply do whatever we can to ensure our clients are looked after.  There is no rocket science and no special secrets.  We simply put the customer at the centre of everything we do.

With over 500 600 positive client reviews, collected and verified by a third party, we can actually show how strong we are on customer service rather than just writing about it.

I was a little disappointed not to win the Brokerage of the Year award that we were also a finalist in, but if we had to win one category, it was absolutely the Best Customer Service.  It’s what we do.

A huge thanks goes to our thousands of loyal clients, our fantastic industry partners, and last but certainly not least, our amazing past and present staff who have made it all happen.

Tradies Love Trade Risk

In 2017 Trade Risk was awarded a Gold Trusted Service Award for the amazing service we offer to thousands of tradies from around Australia.

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    "Very quick and easy just a few questions online and it's done, looks to be good coverage as well very good communication , will be using them again next year thank you trade risk team"
    | Tradesman Insurance |
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    "Supportive towards small business and very flexible"
    Logreen Pty Ltd | Tradesman Insurance |
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    "I thought that the service was good, the ladies seemed nice and they were very easy to talk to"
    Cristopher Tremellen-Smith | Tradesman Insurance |
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    "Excellent service"
    | Tradesman Insurance |
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    "I have requested a refund within the cooling off period and not received an answer"
    | Tradesman Insurance |
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    "No problems, it was quick and easy to arrange the insurance."
    | Tradesman Insurance |
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    "excellent service and you always follow through thank you guys !"
    Entire Installations (Aust) Pty Ltd | Tradesman Insurance |
    star fullstar fullstar fullstar fullstar full
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    "Great service year in year out. Have been with Trade Risk for several years and find them the most competative in the market"
    Gerard Anthony Fox | Tradesman Insurance |
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    "Easy to use website. Quick quoting and service. Good value."
    | Tradesman Insurance |
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    "Excellent customer Service and very good for a small business, very approachable and nothing is too hard. Very competitive rates"
    Fiona Lee Joyce King | Tradesman Insurance |
    star fullstar fullstar fullstar fullstar full
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    "I renewed my acc. on 15/06/2020 and my certificate shows renewal date as 22/5/2020 So you basically charged a month from me when I did not need insurance due to not working ( COVID 19)"
    Johann Godfrey Van Tonder | Tradesman Insurance |
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    "Always willing to provide assistance and information to make the process as easy and informative as possible."
    | Tradesman Insurance |
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    "Very easy to deal with and prompt response every time, very thorough explanation of policy and terms."
    | Tradesman Insurance |
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    "Just being bombarded with emails, driving me nuts."
    | Tradesman Insurance |
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    "Easy to use and understand, their insurance is laid out in a format that the average person can quickly grasp. I needed cover fast and that’s what I got, simple."
    | Tradesman Insurance |
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    "Great service"
    Scott Deem | Tradesman Insurance |
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    "My only reason for 4 stars instead of 5 is I had no contact from Trade risk when renewal was pending to offer me their service."
    | Tradesman Insurance |
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    "Thanks Trade Risk for the right insurance for the right price ><))))º<"
    Clayton Wayne Earl | Tradesman Insurance |
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