Earlier this month a few of the Trade Risk team travelled to Sydney for the 2018 Insurance Business Awards.

We were finalists in two categories; Best Customer Service and Brokerage of the Year (up to 5 staff).

Much to our surprise and delight, we walked away with the Best Customer Service award.

It’s such a fitting award for our team, as customer service is at the core of everything we do at Trade Risk.

We were up against some big established players, but we prevailed, which is pretty much the story of our entire business up to this point!

It would be easy for other brokers to look at Trade Risk and think we’re just an online player.  Cheap premiums, high volumes and low service.

A client once told us that another broker informed them Trade Risk “just get people in cheap and then pump up the premiums at renewal time.”

The truth couldn’t be further from that, but I feel it’s the attitude that many old-school brokers have towards us and other brokerages who are embracing digital for both marketing and office functions.

Yes we do a lot online.  A client can find us on Google, quote and bind a policy online, and have their certificate without ever talking to a real person.

Is that poor service?  No, it’s just giving the client what they want.  What makes it great service is that the client can choose to have as much or as little contact with us as they like.

Our clients love that they can do everything online, via email or over the phone.  But they also like that reassurance that they have a dedicated account manager sitting in a real office who can assist them anytime when things get more challenging.

All of our account managers are qualified and experienced insurance brokers, and this is one of the main differentiators between us and the direct insurers, as well as some of the other online brokers.

Insurance Business Awards Team

Pictured above: Cheryl (Account Manager), Shane (me), Jessica (my wife) & Bronwyn (Account Manager).

Providing great service doesn’t mean having loads of face-to-face contact with clients.  It means giving the clients exactly what they want in a way that works best for them.

At Trade Risk we simply do whatever we can to ensure our clients are looked after.  There is no rocket science and no special secrets.  We simply put the customer at the centre of everything we do.

With over 500 600 positive client reviews, collected and verified by a third party, we can actually show how strong we are on customer service rather than just writing about it.

I was a little disappointed not to win the Brokerage of the Year award that we were also a finalist in, but if we had to win one category, it was absolutely the Best Customer Service.  It’s what we do.

A huge thanks goes to our thousands of loyal clients, our fantastic industry partners, and last but certainly not least, our amazing past and present staff who have made it all happen.

 

Tradies Love Trade Risk

In 2017 Trade Risk was awarded a Gold Trusted Service Award for the amazing service we offer to thousands of tradies from around Australia.

  • "Very helpful good value and friendly would recommend"
    | Tradesman Insurance |
  • "Good experience."
    KNR Services Pty Ltd | Tradesman Insurance |
  • "Excellent service and nothing was a problem and a pleasure to talk to"
    | Tradesman Insurance |
  • "Great service and knowledge by the team, perfect for tradies wanting to get insurance cover knowing that its specialised for tradesmen."
    James Mott | Tradesman Insurance | Sydney
  • "Easy to deal with, no dramas"
    | Tradesman Insurance |
  • "I asked 3 brokers for 3 seperate quotes due to my current insurance having some grey areas in what my company was and wasn’t insured for. Cheryl Boyd was by far the most professional and efficient Broker to deal with and I now have the piece of mind that my company is properly insured"
    The Trustee For Nirvana Plumbing Trust | Tradesman Insurance |
  • "the communication was fantastic - will definitely use them again"
    J.W Coad & J.R Prosser | Tradesman Insurance |
  • "All good"
    STC Electrical Pty Ltd | Tradesman Insurance |
  • "Great quick response when inquiring, always friendly over the phone and well priced."
    Samuel William Newton T/As Captivate Painting | Tradesman Insurance | Noosa Heads
  • "Yes I would purchase their product again. I have found it to be teasonably priced for what it covers. If it remains priced competitively I would remain a customer."
    | Tradesman Insurance |
  • "Had to chase them for renewal and happens every year"
    | Tradesman Insurance |
  • "This time I felt the service was not matching my previous experience with Trade Risk. Firstly, I requested some explanation on the exemption of the small business stamp duty and the reply took a couple of days. Secondly, three days after I paid my premium I received a text message to remind me to pay before the due date. Overall, Trade Risk service is great and I wouldn’t hesitate to consider using Trade Risk Service in the future."
    | Tradesman Insurance |
  • "Wonderful service - very helpful"
    | Tradesman Insurance |
  • "Highly recommended as the call centre staff were fantastic and could arrange the cover on the spot."
    Mattheus F Bouma | Tradesman Insurance |
  • "They answered my questions quickly and were easy to deal with I would recommend them to other tradies"
    Oliver William Darvell | Tradesman Insurance |
  • "Was very helpful over the phone and payment made easy."
    | Tradesman Insurance |
  • "Very efficient and a good price"
    Adam Clive Laman | Tradesman Insurance |
  • "The product is easy to purchase and the renewal process was also easy. Can't comment on claims but hopefully I don't have to find out whether that is good or not."
    | Tradesman Insurance |