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Earlier this month a few of the Trade Risk team travelled to Sydney for the 2018 Insurance Business Awards.

We were finalists in two categories; Best Customer Service and Brokerage of the Year (up to 5 staff).

Much to our surprise and delight, we walked away with the Best Customer Service award.

It’s such a fitting award for our team, as customer service is at the core of everything we do at Trade Risk.

We were up against some big established players, but we prevailed, which is pretty much the story of our entire business up to this point!

It would be easy for other brokers to look at Trade Risk and think we’re just an online player.  Cheap premiums, high volumes and low service.

A client once told us that another broker informed them Trade Risk “just get people in cheap and then pump up the premiums at renewal time.”

The truth couldn’t be further from that, but I feel it’s the attitude that many old-school brokers have towards us and other brokerages who are embracing digital for both marketing and office functions.

Yes we do a lot online.  A client can find us on Google, quote and bind a policy online, and have their certificate without ever talking to a real person.

Is that poor service?  No, it’s just giving the client what they want.  What makes it great service is that the client can choose to have as much or as little contact with us as they like.

Our clients love that they can do everything online, via email or over the phone.  But they also like that reassurance that they have a dedicated account manager sitting in a real office who can assist them anytime when things get more challenging.

All of our account managers are qualified and experienced insurance brokers, and this is one of the main differentiators between us and the direct insurers, as well as some of the other online brokers.

Insurance Business Awards Team

Pictured above: Cheryl (Account Manager), Shane (me), Jessica (my wife) & Bronwyn (Account Manager).

Providing great service doesn’t mean having loads of face-to-face contact with clients.  It means giving the clients exactly what they want in a way that works best for them.

At Trade Risk we simply do whatever we can to ensure our clients are looked after.  There is no rocket science and no special secrets.  We simply put the customer at the centre of everything we do.

With over 500 600 positive client reviews, collected and verified by a third party, we can actually show how strong we are on customer service rather than just writing about it.

I was a little disappointed not to win the Brokerage of the Year award that we were also a finalist in, but if we had to win one category, it was absolutely the Best Customer Service.  It’s what we do.

A huge thanks goes to our thousands of loyal clients, our fantastic industry partners, and last but certainly not least, our amazing past and present staff who have made it all happen.

Tradies Love Trade Risk

In 2017 Trade Risk was awarded a Gold Trusted Service Award for the amazing service we offer to thousands of tradies from around Australia.

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    "Excellent communication and easy to deal with."
    The Trustee For LA Walker & Co Family Trust | Tradesman Insurance |
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    "Rang me when I forgot to pay it"
    Kalyn Knight | Tradesman Insurance |
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    "super easy, seamless really. that's the rating so far, lets hope I never have to make a claim"
    | Tradesman Insurance |
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    "Excellant service. Made everything simple where the other insurance companies i spoke to made it all too difficult"
    Rod Wardle | Tradesman Insurance |
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    "Quick and easy with all insurance needs covered"
    Weimar Pty Ltd | Tradesman Insurance |
    star fullstar fullstar fullstar fullstar full
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    "Would recommend"
    Anthony Everett | Tradesman Insurance |
    star fullstar fullstar fullstar fullstar full
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    "Easy to deal with and very friendly staff."
    Goss Electrical Pty Ltd ATF Goss Electrical Trust | Tradesman Insurance |
    star fullstar fullstar fullstar fullstar full
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    "good service and price"
    John Patrick Griffith | Tradesman Insurance |
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    "Service was excellent and quick"
    Pietro Zampierollo | Tradesman Insurance |
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    "Trade Risk make liability insurance so very simple i would definitely recommend them and have done so to other tradies"
    Stephen John McMurtrie | Tradesman Insurance | Lutwyche
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    "Quick and easy renewal of my insurance for a good price, I couldn't ask for more."
    | Tradesman Insurance |
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    "Great service. Efficient and timely."
    Black Ship Investments Pty Ltd As The Trustee For Alarcon Hernandez Trust | Tradesman Insurance |
    star fullstar fullstar fullstar fullstar full
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    "Good price always respond quickly"
    Renae Ann Bradshaw | Tradesman Insurance |
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    "Excellent value for money."
    | Tradesman Insurance |
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    "excellent, streamlined,"
    Greer Atkinson Trading As Oui Moet | Tradesman Insurance |
    star fullstar fullstar fullstar fullstar full
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    "Good communication and an easy transaction to get the cover I needed"
    Kean As Electrical Pty Ltd | Tradesman Insurance |
    star fullstar fullstar fullstar fullstar full
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    "Best service from Jennifer Steger my account manager. Jennifer sourced me a better deal that suited my business and was cheaper. Would recommend to others and would buy again"
    | Tradesman Insurance |
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    "Haven't had to make a claim but everything else seems easy and straight forward. Cheapest price I could find too, hope that's a good thing??"
    Marius Ionut Nitu T/As Marius Nitu | Tradesman Insurance |
    star fullstar fullstar fullstar fullstar full