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Earlier this month a few of the Trade Risk team travelled to Sydney for the 2018 Insurance Business Awards.

We were finalists in two categories; Best Customer Service and Brokerage of the Year (up to 5 staff).

Much to our surprise and delight, we walked away with the Best Customer Service award.

It’s such a fitting award for our team, as customer service is at the core of everything we do at Trade Risk.

We were up against some big established players, but we prevailed, which is pretty much the story of our entire business up to this point!

It would be easy for other brokers to look at Trade Risk and think we’re just an online player.  Cheap premiums, high volumes and low service.

A client once told us that another broker informed them Trade Risk “just get people in cheap and then pump up the premiums at renewal time.”

The truth couldn’t be further from that, but I feel it’s the attitude that many old-school brokers have towards us and other brokerages who are embracing digital for both marketing and office functions.

Yes we do a lot online.  A client can find us on Google, quote and bind a policy online, and have their certificate without ever talking to a real person.

Is that poor service?  No, it’s just giving the client what they want.  What makes it great service is that the client can choose to have as much or as little contact with us as they like.

Our clients love that they can do everything online, via email or over the phone.  But they also like that reassurance that they have a dedicated account manager sitting in a real office who can assist them anytime when things get more challenging.

All of our account managers are qualified and experienced insurance brokers, and this is one of the main differentiators between us and the direct insurers, as well as some of the other online brokers.

Insurance Business Awards Team

Pictured above: Cheryl (Account Manager), Shane (me), Jessica (my wife) & Bronwyn (Account Manager).

Providing great service doesn’t mean having loads of face-to-face contact with clients.  It means giving the clients exactly what they want in a way that works best for them.

At Trade Risk we simply do whatever we can to ensure our clients are looked after.  There is no rocket science and no special secrets.  We simply put the customer at the centre of everything we do.

With over 500 600 positive client reviews, collected and verified by a third party, we can actually show how strong we are on customer service rather than just writing about it.

I was a little disappointed not to win the Brokerage of the Year award that we were also a finalist in, but if we had to win one category, it was absolutely the Best Customer Service.  It’s what we do.

A huge thanks goes to our thousands of loyal clients, our fantastic industry partners, and last but certainly not least, our amazing past and present staff who have made it all happen.

Tradies Love Trade Risk

In 2017 Trade Risk was awarded a Gold Trusted Service Award for the amazing service we offer to thousands of tradies from around Australia.

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    "Very polite and great value"
    | Tradesman Insurance |
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    "Good service no hassles have recommended trade risk to a few people."
    Matthew Hore | Tradesman Insurance |
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    "The Trade Risk service provided was seamless as they advised me in advance that my trade insurance was due and after completing my renewal online Trske Risk came back with a good premium and completed the process without any unnecessary communication. Great service that I highly recommend."
    Joseph Mifsud T/As Joe D Handyman | Tradesman Insurance |
    star fullstar fullstar fullstar fullstar full
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    "I have always been happy with their service and would recommend them definately."
    | Tradesman Insurance |
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    "I was caught out renewing my policy, but Trade Risk organised everything and made sure I was covered with my Public Liability Insurance."
    Peter Torti Pty Ltd | Tradesman Insurance |
    star fullstar fullstar fullstar fullstar full
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    "Yeppppppppp"
    | Tradesman Insurance |
    star fullstar fullstar fullstar fullstar full
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    "Good price & great service"
    | Tradesman Insurance |
    star fullstar fullstar fullstar fullstar full
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    "Being in a bush fire disaster zone , your safe are lovely They were helpful and quick Really nice That’s what we need Thankyou"
    David Brazzani | Tradesman Insurance | Narooma
    star fullstar fullstar fullstar fullstar full
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    "The Team at trade risk sorted out my request quickly and efficiently"
    Oliver William Darvell | Tradesman Insurance |
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    "Very quick response and easy to deal with."
    Paramount Construction Group Pty Ltd | Tradesman Insurance |
    star fullstar fullstar fullstar fullstar full
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    "excellent communication - very efficient service"
    Jake Robert Prosser | Tradesman Insurance |
    star fullstar fullstar fullstar fullstar full
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    "Great service, easy to deal with. Found us great comparison rates when renewing our insurance"
    J Bremer & A Magyar | Tradesman Insurance |
    star fullstar fullstar fullstar fullstar full
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    "Can't complain about the pricing and coverage. They're a bit delayed in getting a renewal notice and quote for me to be able to make payment - this needs improvement."
    Andrew Gardiner | Tradesman Insurance | Ipswich QLD
    star fullstar fullstar fullstar fullstar full
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    "Better pricing, goes up every year risk does not !"
    Brian Arthur Chedgey | Tradesman Insurance |
    star fullstar fullstar fullstar fullstar full
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    "Trade Risk is very good to deal with and really look after their customers"
    Saiyaaz Khan | Tradesman Insurance |
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    "Was very easy as I have had an insurance broker for last 15 years who was charging me way to much."
    B&H Cotter Pty Ltd ATF The Cotter Family Trust | Tradesman Insurance |
    star fullstar fullstar fullstar fullstar full
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    "Easy to deal with and gentle reminders on policy expiry. Daughter works in insurance and still recommends this company ."
    | Tradesman Insurance |
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    "Prompt and timely reminders and receipt after payment"
    David Vickers | Tradesman Insurance |
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