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Earlier this month a few of the Trade Risk team travelled to Sydney for the 2018 Insurance Business Awards.

We were finalists in two categories; Best Customer Service and Brokerage of the Year (up to 5 staff).

Much to our surprise and delight, we walked away with the Best Customer Service award.

It’s such a fitting award for our team, as customer service is at the core of everything we do at Trade Risk.

We were up against some big established players, but we prevailed, which is pretty much the story of our entire business up to this point!

It would be easy for other brokers to look at Trade Risk and think we’re just an online player.  Cheap premiums, high volumes and low service.

A client once told us that another broker informed them Trade Risk “just get people in cheap and then pump up the premiums at renewal time.”

The truth couldn’t be further from that, but I feel it’s the attitude that many old-school brokers have towards us and other brokerages who are embracing digital for both marketing and office functions.

Yes we do a lot online.  A client can find us on Google, quote and bind a policy online, and have their certificate without ever talking to a real person.

Is that poor service?  No, it’s just giving the client what they want.  What makes it great service is that the client can choose to have as much or as little contact with us as they like.

Our clients love that they can do everything online, via email or over the phone.  But they also like that reassurance that they have a dedicated account manager sitting in a real office who can assist them anytime when things get more challenging.

All of our account managers are qualified and experienced insurance brokers, and this is one of the main differentiators between us and the direct insurers, as well as some of the other online brokers.

Insurance Business Awards Team

Pictured above: Cheryl (Account Manager), Shane (me), Jessica (my wife) & Bronwyn (Account Manager).

Providing great service doesn’t mean having loads of face-to-face contact with clients.  It means giving the clients exactly what they want in a way that works best for them.

At Trade Risk we simply do whatever we can to ensure our clients are looked after.  There is no rocket science and no special secrets.  We simply put the customer at the centre of everything we do.

With over 500 600 positive client reviews, collected and verified by a third party, we can actually show how strong we are on customer service rather than just writing about it.

I was a little disappointed not to win the Brokerage of the Year award that we were also a finalist in, but if we had to win one category, it was absolutely the Best Customer Service.  It’s what we do.

A huge thanks goes to our thousands of loyal clients, our fantastic industry partners, and last but certainly not least, our amazing past and present staff who have made it all happen.

Tradies Love Trade Risk

In 2017 Trade Risk was awarded a Gold Trusted Service Award for the amazing service we offer to thousands of tradies from around Australia.

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    "Ease of access and affordable"
    | Tradesman Insurance |
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    "No fuss very easy to deal with"
    Nicholas Oliver Lawson | Trade Insurance - Renewal |
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    "Everything was professional and paperwork sent to was was easy to follow. Jennifer is a great asset to your business."
    | Trade Insurance - Renewal |
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    "Fantastic service with a very competitive rate. Thank you Trade Risk"
    | Trade Insurance - Renewal |
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    "Easy process would recommend Trade Risk"
    | Trade Insurance - Renewal |
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    "Easy to deal with and the process of taking out or renewing a policy is very efficient and intuitive."
    Robert Brian Williams | Trade Insurance - Renewal | Melbourne
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    "Simple Tradie insurance from great people!!"
    Red River & Carol Rohde | Tradesman Insurance |
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    "Very affordable and easy to deal with. Haven’t had to make a claim yet."
    Trevor Wheeler | Trade Insurance - Renewal |
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    "i found peple i spoke to where friendly and listened to me and ireceived my ins when i needed it"
    Breeze Clotheslines ATF The Doherty Family Trust | Trade Insurance - Renewal |
    star fullstar fullstar fullstar fullstar full
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    "Good job well done"
    Yaalaruvi Pty Ltd | Tradesman Insurance |
    star fullstar fullstar fullstar fullstar full
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    "I found the process very easy and had good communication with the staff via email All sorted in a few days no stress 👍🏻😎"
    Oliver William Darvell | Trade Insurance - Renewal |
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    "They make insurance easy and hassle free to get. Thanks again!"
    | Trade Insurance - Renewal |
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    "excellent communication"
    Jake Robert Prosser | Trade Insurance - Renewal |
    star fullstar fullstar fullstar fullstar full
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    "Clear and simple process."
    | Tradesman Insurance |
    star fullstar fullstar fullstar fullstar full
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    "Very Very good."
    Peter Dimech | Tradesman Insurance |
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    "have been with them a few years now and always happy with the service."
    | Trade Insurance - Renewal |
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    "Recommend - easy to deal with, prompt response to queries."
    | Tradesman Insurance |
    star fullstar fullstar fullstar fullstar full
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    "Good to deal with"
    | Trade Insurance - Renewal |
    star fullstar fullstar fullstar fullstar full
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