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Feefo Customer Reviews

Today we received our 400th independently verified client review.

It’s a fantastic achievement considering we’ve only been gathering reviews in this way for around two years.

In July 2015 we engaged global reviews company Feefo to gather ratings and reviews from all new and existing clients.

Feefo operate under strict guidelines to ensure all feedback they gather is done so independently from verified clients of Trade Risk.

This means that any tradies viewing our ratings and reviews can be confident that they are 100% legitimate.

Not only that, but we can’t pick and choose which reviews are displayed.  They all show, good and bad!

Thankfully we don’t get too many bad ones.

Making the 400 milestone even more satisfying was the actual feedback received.  It was a 5 star review from Peter, who is a carpenter in Victoria:

“I have been using Trade Risk now for 3 years I think and in that time my premiums have stayed the same for excellent cover.  Staff are very professional and are happy to help at any time.”

How good is that?  It makes us super proud that hundreds of our tradie clients take the time to write such nice things about our team.

Award winning service

Feefo run an annual award which recognises companies providing exceptional service to their clients.

Feefo Trusted Service Award

In 2017 Trade Risk qualified for the awards, and we received the Gold Trusted Service Award.

This award was based not only on the number of reviews received, but also on the quality of the ratings given to us.

We’re all about providing the best possible service when it comes to tradies insurance, so these awards do mean a lot to us.

5 star service

Over the last 12 months nearly two-thirds of all ratings for Trade Risk have been the maximum 5 stars.

The majority of the rest have been 4 stars, with a very small handful being 2-3 stars.  We’ve never received a 1 star review.

Whenever we receive a rating less than 4 stars we get in touch with the client, and in the majority of cases the reason for the poor review is typically something we can easily resolve, or relates to something that was outside of our control.

Nobody likes negative feedback, but if we can learn and improve from it, that’s not a bad thing.

No other tradesman insurance broker has anywhere near the number of positive reviews as Trade Risk, and for that matter, not many other brokers in general have that number.

It’s an effort that we’re very proud of, and allows us to confidently claim that no one provides a better insurance service to tradies than us.

Thank you to all of our amazing clients who have taken the time to leave reviews and ratings for our service.  We believe the best is still yet to come.

Tradies Love Trade Risk

In 2017 Trade Risk was awarded a Gold Trusted Service Award for the amazing service we offer to thousands of tradies from around Australia.

  • "user friendly"
    Matthew Chris Pinney | Tradesman Insurance |
  • "Efficient, prompt and no fuss approach to handling our insurance needs."
    | Tradesman Insurance |
  • "As a small business owner in the complex Telecommunications Industry TRADE RISK have assisted the complexities for our business. I shall recommend TRADE RISK to all my business partners. LOGREEN"
    Logreen Pty Ltd | Tradesman Insurance | MELBOURNE VICTORIA
  • "Excellent service."
    Ozi Sheds Pty Ltd | Tradesman Insurance |
  • "Easy to obtain quote. clear information and fast to set up. Can rest assured that l have cover, hopefully never need to use it."
    | Tradesman Insurance |
  • "Efficient and well priced. Thank you."
    | Tradesman Insurance |
  • "My contact Cheryl was very helpful and explained everything to me in easy terms. She was friendly and made me feel at ease and answered my many questions immediately. Thank you"
    Heeney Homes Pty Ltd T/As Heeney Homes Pty Ltd | Tradesman Insurance |
  • "Good value with very simple and easy steps to follow, got prompt response also. Very happy overall."
    | Tradesman Insurance |
  • "Easy to deal with."
    | Tradesman Insurance |
  • "Prompt, friendly and informative."
    | Tradesman Insurance |
  • "Brilliant service."
    | Tradesman Insurance |
  • "great customer service marred by requests to do stupid polls like this one"
    Christopher Francis Gould | Tradesman Insurance |
  • "Good service and price. Will try all products."
    | Tradesman Insurance |
  • ".........."
    | Tradesman Insurance |
  • "Reminder of policy expiring, prompt service and good price"
    | Tradesman Insurance |
  • "I think that trade risk's customer service was excellent. They are really friendly and polite. Followed up really well."
    Daniel Phillips | Tradesman Insurance |
  • "Fast and easy"
    Gantulga Davaasuren | Tradesman Insurance |
  • "I've dealt with this company for a few years now - from the very start they've always efficient and fast... they sort out the paper work that other companies leave the customer to wade through. In a nutshell they save me buckets of time... and time is money. They also save me the aggravation of the paperwork and the back-and-forth that is so common with many insurance companies.."
    Saxon James Pty Ltd | Tradesman Insurance |
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