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Feefo Customer Reviews

Today we received our 400th independently verified client review.

It’s a fantastic achievement considering we’ve only been gathering reviews in this way for around two years.

In July 2015 we engaged global reviews company Feefo to gather ratings and reviews from all new and existing clients.

Feefo operate under strict guidelines to ensure all feedback they gather is done so independently from verified clients of Trade Risk.

This means that any tradies viewing our ratings and reviews can be confident that they are 100% legitimate.

Not only that, but we can’t pick and choose which reviews are displayed.  They all show, good and bad!

Thankfully we don’t get too many bad ones.

Making the 400 milestone even more satisfying was the actual feedback received.  It was a 5 star review from Peter, who is a carpenter in Victoria:

“I have been using Trade Risk now for 3 years I think and in that time my premiums have stayed the same for excellent cover.  Staff are very professional and are happy to help at any time.”

How good is that?  It makes us super proud that hundreds of our tradie clients take the time to write such nice things about our team.

Award winning service

Feefo run an annual award which recognises companies providing exceptional service to their clients.

Feefo Trusted Service Award

In 2017 Trade Risk qualified for the awards, and we received the Gold Trusted Service Award.

This award was based not only on the number of reviews received, but also on the quality of the ratings given to us.

We’re all about providing the best possible service when it comes to tradies insurance, so these awards do mean a lot to us.

5 star service

Over the last 12 months nearly two-thirds of all ratings for Trade Risk have been the maximum 5 stars.

The majority of the rest have been 4 stars, with a very small handful being 2-3 stars.  We’ve never received a 1 star review.

Whenever we receive a rating less than 4 stars we get in touch with the client, and in the majority of cases the reason for the poor review is typically something we can easily resolve, or relates to something that was outside of our control.

Nobody likes negative feedback, but if we can learn and improve from it, that’s not a bad thing.

No other tradesman insurance broker has anywhere near the number of positive reviews as Trade Risk, and for that matter, not many other brokers in general have that number.

It’s an effort that we’re very proud of, and allows us to confidently claim that no one provides a better insurance service to tradies than us.

Thank you to all of our amazing clients who have taken the time to leave reviews and ratings for our service.  We believe the best is still yet to come.

Tradies Love Trade Risk

In 2017 Trade Risk was awarded a Gold Trusted Service Award for the amazing service we offer to thousands of tradies from around Australia.

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    "Communication with the company and the account manager Helen was first class. could not fault"
    The Trustee For The Robson Family Trust | Tradesman Insurance |
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    "Good service."
    Darren Tervit | Tradesman Insurance |
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    "Good service and communication."
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    "Helpful and clear and responsibe"
    | Tradesman Insurance |
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    "Good service as usual."
    | Tradesman Insurance |
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    "Straight forward and seamless insurance set up , I had some questions regarding my policy and they were answered quickly using live support."
    Valley Smart Home & Electrical Pty Ltd | Tradesman Insurance | Lockyer Valley, QLD
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    "Easy, straightforward process from start to finish. Knowledgeable staff which added to the easy progress to finalisation."
    | Tradesman Insurance |
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    "Yes definitely recommend Prompt service"
    Fay Marie Dunwoodie | Tradesman Insurance |
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    "Very helpful and friendly staff and ease of service"
    Ashley Dene Treeby | Tradesman Insurance | Alexandra Vic
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    "Very happy with the service, great communication with quick response"
    Clancy Lee Roberts | Tradesman Insurance |
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    "Great service and detailed information."
    | Tradesman Insurance |
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    "Good costumers service Affordable prices"
    | Tradesman Insurance |
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    "Great Service!"
    | Tradesman Insurance |
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    "Easy to deal with, took the stress out."
    Davis Barry ATF Barry Family Trust | Tradesman Insurance |
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    "Knowledgeable and friendly service. Nothing seemed too much trouble...I trust that in the event of a claim (hopefully not!!) it will be equally as good!"
    | Tradesman Insurance |
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    "Very quick and helpful"
    | Tradesman Insurance |
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    "Very helpful."
    | Tradesman Insurance |
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    "VERY QUICK AND EASY TRADE RISK ARE GREAT TO DEAL WITH OVER EMAIL AND PHONE THANKS AGAIN TO ALL THE TEAM MEMBER AT TRADE RISK"
    Maximiliano Gonzalez-mendoza | Tradesman Insurance |
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