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Feefo Customer Reviews

Today we received our 400th independently verified client review.

It’s a fantastic achievement considering we’ve only been gathering reviews in this way for around two years.

In July 2015 we engaged global reviews company Feefo to gather ratings and reviews from all new and existing clients.

Feefo operate under strict guidelines to ensure all feedback they gather is done so independently from verified clients of Trade Risk.

This means that any tradies viewing our ratings and reviews can be confident that they are 100% legitimate.

Not only that, but we can’t pick and choose which reviews are displayed.  They all show, good and bad!

Thankfully we don’t get too many bad ones.

Making the 400 milestone even more satisfying was the actual feedback received.  It was a 5 star review from Peter, who is a carpenter in Victoria:

“I have been using Trade Risk now for 3 years I think and in that time my premiums have stayed the same for excellent cover.  Staff are very professional and are happy to help at any time.”

How good is that?  It makes us super proud that hundreds of our tradie clients take the time to write such nice things about our team.

Award winning service

Feefo run an annual award which recognises companies providing exceptional service to their clients.

Feefo Trusted Service Award

In 2017 Trade Risk qualified for the awards, and we received the Gold Trusted Service Award.

This award was based not only on the number of reviews received, but also on the quality of the ratings given to us.

We’re all about providing the best possible service when it comes to tradies insurance, so these awards do mean a lot to us.

5 star service

Over the last 12 months nearly two-thirds of all ratings for Trade Risk have been the maximum 5 stars.

The majority of the rest have been 4 stars, with a very small handful being 2-3 stars.  We’ve never received a 1 star review.

Whenever we receive a rating less than 4 stars we get in touch with the client, and in the majority of cases the reason for the poor review is typically something we can easily resolve, or relates to something that was outside of our control.

Nobody likes negative feedback, but if we can learn and improve from it, that’s not a bad thing.

No other tradesman insurance broker has anywhere near the number of positive reviews as Trade Risk, and for that matter, not many other brokers in general have that number.

It’s an effort that we’re very proud of, and allows us to confidently claim that no one provides a better insurance service to tradies than us.

Thank you to all of our amazing clients who have taken the time to leave reviews and ratings for our service.  We believe the best is still yet to come.

Tradies Love Trade Risk

In 2017 Trade Risk was awarded a Gold Trusted Service Award for the amazing service we offer to thousands of tradies from around Australia.

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    "Excellent customer service from the account manager..flexible to insurance requirements and quick to respond"
    Andrew James Tims | Tradesman Insurance |
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    "Ive had insurance with this crowd in the past. I went to renew my membership in the past as I had let it lapse a couple of months. The price went up 30% so I didn't go with them. Then 3 months later I go back to there website and I get my insurance again for the same as original."
    | Tradesman Insurance |
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    "good service"
    Hansford Projects Pty Ltd | Tradesman Insurance |
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    "Great service as always. Would recommend."
    | Trade Insurance - Renewal |
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    "Good service"
    Build it up constructions | Tradesman Insurance | Ipswich
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    "I needed urgent cover and Helen at Trade Risk was so helpful and had me covered at a really competitive rate. Details of the cover were explained so I am confident I have the cover I need. I would definitely recommend Trade Risk."
    Tim Billing | Tradesman Insurance | Brisbane
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    "The best Insurance"
    Ondrej Balogh | Tradesman Insurance |
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    "Good service"
    | Tradesman Insurance |
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    "Good very easy to get a policy"
    Ricky P Jamieson | Tradesman Insurance |
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    "Great service will recommend to others."
    Jason Edward Styles | Tradesman Insurance |
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    "The process of renewal of my Trade Risk seemed to be done efficiently and timely!"
    Cornerstone Tiling Pty Ltd ATF PS.23 Family Trust | Tradesman Insurance |
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    "Reasonable prices efficient and friendly staff"
    Ian Spicer | Tradesman Insurance |
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    "There was a problem with the account details and just a quick phone call and as I was away at work no threats just please fix it when you get back they could have made a big deal out of nothing but didn't and I feel that is great customer service."
    Matthew John Mcgee | Tradesman Insurance |
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    "Great service"
    | Tradesman Insurance |
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    "I contacted you regarding my policy ,no one got back to me then the policy expired and my customers started contacting me ,we lost work because we were not insured ,a lot of our work comes from ambulance Victoria , they stoped writing purchase orders to use because of it . then we asked for another quote for on hook insurance for our crane truck same thing again no follow up and no quote."
    Bayside Machinery Pty Ltd | Tradesman Insurance | Mallacoota Victoria
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    "Excellent customer service went above and beyond to help help out they made all the necessary phone calls and I didn't have to chase them . They did everything for me ."
    | Tradesman Insurance |
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    "it would be 5 stars if the renewal was timely and not requiring me to contact Trade Risk for a renewal quote."
    | Tradesman Insurance |
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    "Easy to deal with"
    | Tradesman Insurance |
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