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Feefo Customer Reviews

Today we received our 400th independently verified client review.

It’s a fantastic achievement considering we’ve only been gathering reviews in this way for around two years.

In July 2015 we engaged global reviews company Feefo to gather ratings and reviews from all new and existing clients.

Feefo operate under strict guidelines to ensure all feedback they gather is done so independently from verified clients of Trade Risk.

This means that any tradies viewing our ratings and reviews can be confident that they are 100% legitimate.

Not only that, but we can’t pick and choose which reviews are displayed.  They all show, good and bad!

Thankfully we don’t get too many bad ones.

Making the 400 milestone even more satisfying was the actual feedback received.  It was a 5 star review from Peter, who is a carpenter in Victoria:

“I have been using Trade Risk now for 3 years I think and in that time my premiums have stayed the same for excellent cover.  Staff are very professional and are happy to help at any time.”

How good is that?  It makes us super proud that hundreds of our tradie clients take the time to write such nice things about our team.

Award winning service

Feefo run an annual award which recognises companies providing exceptional service to their clients.

Feefo Trusted Service Award

In 2017 Trade Risk qualified for the awards, and we received the Gold Trusted Service Award.

This award was based not only on the number of reviews received, but also on the quality of the ratings given to us.

We’re all about providing the best possible service when it comes to tradies insurance, so these awards do mean a lot to us.

5 star service

Over the last 12 months nearly two-thirds of all ratings for Trade Risk have been the maximum 5 stars.

The majority of the rest have been 4 stars, with a very small handful being 2-3 stars.  We’ve never received a 1 star review.

Whenever we receive a rating less than 4 stars we get in touch with the client, and in the majority of cases the reason for the poor review is typically something we can easily resolve, or relates to something that was outside of our control.

Nobody likes negative feedback, but if we can learn and improve from it, that’s not a bad thing.

No other tradesman insurance broker has anywhere near the number of positive reviews as Trade Risk, and for that matter, not many other brokers in general have that number.

It’s an effort that we’re very proud of, and allows us to confidently claim that no one provides a better insurance service to tradies than us.

Thank you to all of our amazing clients who have taken the time to leave reviews and ratings for our service.  We believe the best is still yet to come.

Tradies Love Trade Risk

In 2017 Trade Risk was awarded a Gold Trusted Service Award for the amazing service we offer to thousands of tradies from around Australia.

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    "very helpful with advice - I called on behalf of my son who had no idea what he needed - we didn't look elsewhere as happy with information we were given and service"
    | Tradesman Insurance |
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    "Poor follow up. Had to chase them up. Account manager was changed mid quote"
    | Trade Insurance - Renewal |
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    "Good response times."
    | Tradesman Insurance |
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    "Lara Emanuelli was very helpful from the start to finish. Very nice person and easy to deal with."
    Jawo Wollaston | Tradesman Insurance | Mount Isa
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    "The team at TradeRisk were easy to deal with and prompt, nothing seems too much trouble and they provide clear answers."
    | Trade Insurance - Renewal |
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    "No issues, very simple."
    Gregory Tarlinton | Trade Insurance - Renewal |
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    "Have dealt with them for a couple of years now, easy to deal with and efficient."
    | Trade Insurance - Renewal |
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    "Great service, very helpful."
    | Trade Insurance - Renewal |
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    "Very good service"
    Narend Naidu | Trade Insurance - Renewal |
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    "Very Helpful, Professional and great communication."
    | Trade Insurance - Renewal |
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    "Very easy web site, good value"
    | Trade Insurance - Renewal |
    star fullstar fullstar fullstar fullstar full
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    "Ease of dealing with"
    | Trade Insurance - Renewal |
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    "Excellent value for money, best I could find for the cover needed. A bit slow getting the policy finalised and to me, but OK for these times."
    | Trade Insurance - Renewal |
    star fullstar fullstar fullstar fullstar full
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    "Jeremy was very helpful and efficient."
    | Trade Insurance - Renewal |
    star fullstar fullstar fullstar fullstar full
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    "Never returned my call to follow up with either quote"
    Daniel Anable | Tradesman Insurance |
    star fullstar fullstar fullstar fullstar full
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    "Great service"
    Electromation Pty Ltd | Trade Insurance - Renewal |
    star fullstar fullstar fullstar fullstar full
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    "Faster reply but ok"
    Trevor O’Dea | Trade Insurance - Renewal |
    star fullstar fullstar fullstar fullstar full
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    "The service is good hassle free way to purchase public liability."
    Colin James Roberg | Trade Insurance - Renewal |
    star fullstar fullstar fullstar fullstar full
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