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Feefo Customer Reviews

Today we received our 400th independently verified client review.

It’s a fantastic achievement considering we’ve only been gathering reviews in this way for around two years.

In July 2015 we engaged global reviews company Feefo to gather ratings and reviews from all new and existing clients.

Feefo operate under strict guidelines to ensure all feedback they gather is done so independently from verified clients of Trade Risk.

This means that any tradies viewing our ratings and reviews can be confident that they are 100% legitimate.

Not only that, but we can’t pick and choose which reviews are displayed.  They all show, good and bad!

Thankfully we don’t get too many bad ones.

Making the 400 milestone even more satisfying was the actual feedback received.  It was a 5 star review from Peter, who is a carpenter in Victoria:

“I have been using Trade Risk now for 3 years I think and in that time my premiums have stayed the same for excellent cover.  Staff are very professional and are happy to help at any time.”

How good is that?  It makes us super proud that hundreds of our tradie clients take the time to write such nice things about our team.

Award winning service

Feefo run an annual award which recognises companies providing exceptional service to their clients.

Feefo Trusted Service Award

In 2017 Trade Risk qualified for the awards, and we received the Gold Trusted Service Award.

This award was based not only on the number of reviews received, but also on the quality of the ratings given to us.

We’re all about providing the best possible service when it comes to tradies insurance, so these awards do mean a lot to us.

5 star service

Over the last 12 months nearly two-thirds of all ratings for Trade Risk have been the maximum 5 stars.

The majority of the rest have been 4 stars, with a very small handful being 2-3 stars.  We’ve never received a 1 star review.

Whenever we receive a rating less than 4 stars we get in touch with the client, and in the majority of cases the reason for the poor review is typically something we can easily resolve, or relates to something that was outside of our control.

Nobody likes negative feedback, but if we can learn and improve from it, that’s not a bad thing.

No other tradesman insurance broker has anywhere near the number of positive reviews as Trade Risk, and for that matter, not many other brokers in general have that number.

It’s an effort that we’re very proud of, and allows us to confidently claim that no one provides a better insurance service to tradies than us.

Thank you to all of our amazing clients who have taken the time to leave reviews and ratings for our service.  We believe the best is still yet to come.

Tradies Love Trade Risk

In 2017 Trade Risk was awarded a Gold Trusted Service Award for the amazing service we offer to thousands of tradies from around Australia.

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    "Easy to deal with. Great prices."
    Sorted Electrical Pty Ltd | Trade Insurance - Renewal |
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    "sending me a reminder that my insurance was due and folowing up on it.fast and effiecient responce with my currencey papers and receipt"
    Bradley Steven Oakley | Trade Insurance - Renewal |
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    "Quick and easy to deal with."
    Claire Story | Tradesman Insurance | TIN CAN BAY
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    "Their response was slower than they promised. The cost of the insurance doubled since last year even if there was no claim."
    Peter Halasz | Trade Insurance - Renewal |
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    "The staff were informative ,following up promptly and with a high professional standard"
    Modern Abode Pty Ltd | Trade Insurance - Renewal |
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    "Great service"
    The Trustee For Timms Family Trust | Trade Insurance - Renewal |
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    "Awesome service quick to get back to you and great end result."
    | Tradesman Insurance |
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    "Excellent service as always. Easy website to negotiate. Great service when having to make phone contact."
    | Trade Insurance - Renewal |
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    "Great customer service, all essential information about your insurance coverage is explained"
    Geoffrey Arnold Walker | Trade Insurance - Renewal |
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    "Lots of advice, great price compared to other insurance companies. Easy to pay & get started straight away."
    | Tradesman Insurance |
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    "Good customer service"
    Alexander Talikin | Trade Insurance - Renewal |
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    "Simple easy to use with great support"
    | Tradesman Insurance |
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    "Easy to deal with"
    Mr & Mrs C Coote | Trade Insurance - Renewal |
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    "Great service"
    Benjamin James Ghalayini | Trade Insurance - Renewal |
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    "The service was excellent customer contact was clear and very professional"
    Gerard Jones | Trade Insurance - Renewal |
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    "Charging me over $4000.00 for insurances which I ended up getting for $1200. Elsewhere. How can you be so far out of the ballpark.Absolutely ****** incredible."
    Patsat Pty Ltd | Trade Insurance - Renewal |
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    "Great service, understanding of different types of work and able to accommodate"
    Huntress Electrical Solutions Pty Ltd | Trade Insurance - Renewal |
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    "Very efficient, I will use this service in the future because I can rely on the team. The service is easy and fast to use which makes a big difference."
    | Tradesman Insurance |
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